Standard Twin Room
- 2 Single beds,1 King-size bed,1 Queen-size bed
Hotel · Bucharest · Bucharest region
Crystal Palace Hotel
A 4-star stay in Bucharest, close to the airport and Promenada Mall, with strong service and well-equipped rooms.
- Rated 9.0 by 2,076 guests
- 24-hour reception and express check-in/out
- Free Wi-Fi throughout the property
9
Perfect
2076 reviews
Booking.com 9 · 2076 reviews
About
Crystal Palace Hotel
Crystal Palace Hotel sits in Bucharest, within a 25-minute walk of the open-air Dimitrie Gusti National Village Museum. The hotel offers car rental and Wi-Fi across the property, making it a practical base for both business and leisure stays. Its location is regularly praised for proximity to Promenada Mall and the airport.
Rooms are designed for comfort, featuring air conditioning, mini-bars, tea and coffee facilities, and some include balconies or sitting areas. Guests have noted that the rooms are well-kept and thoughtfully furnished. The hotel also provides a restaurant, a fitness centre, and a sauna, along with services like laundry, dry cleaning, and a paid airport shuttle.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Outstanding staff service — Guests consistently highlight the friendly and helpful staff. One review mentions the team making omelettes on request, and another notes a room upgrade to a Junior Suite.
- Convenient location near the airport and mall — About 0.5 miles from the airport and a 10-minute walk to Promenada Mall. Guests appreciate the ease of access to shopping and business areas.
- Comfortable, well-equipped rooms — Rooms are described as well-maintained, nicely furnished, and include amenities like mini-bars, electric kettles, and climate control. Some have large balconies.
- Excellent breakfast with options — The breakfast buffet is praised for its taste, variety, and the staff's willingness to customise orders.
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Worth weighing
4 to weigh- No pets allowed — The hotel does not permit pets, which may be a limitation for travellers with animals.
- Facilities score slightly lower than other categories — While rooms and service rate highly, the facilities category scores 8.3, the lowest among the rating categories. Some guests might find certain amenities or common areas less impressive.
- Check-in window closes at midnight — Check-in runs from 14:00 to 23:59, which may be tight for late-night arrivals, despite the 24-hour reception.
- Price point may be high for some — Starting at £148 per night, the hotel is positioned in the upper end for Bucharest, which might not suit budget-conscious travellers.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Junior Suite
- 1 King-size bed,1 Double bed,2 Single beds
Junior Suite
- 1 King-size bed
Executive Twin Room
- 2 Single beds,1 King-size bed,2 Double beds
Executive Suite
- 1 King-size bed,1 King-size bed and 1 Sofa bed
- Shower
- Coffee machine
- Bathtub
- Air conditioning
Executive King Suite
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Transport & Parking
- Parking
- Electric vehicle charging station
- Paid airport shuttle
- Car rental
Food & Drink
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
- In-room breakfast
- Packed lunches
- Welcome drink
Room Comfort
- Air conditioning
- Heating
- Mini-bar
- Tea and coffee facilities
- Ironing facilities
- Bathtub
- Free toiletries
- Electric kettle
- Dryer
- Sitting area
- Terrace
- Garden furniture
- Carpeted floor
Wellness & Leisure
- Fitness centre
- Sauna
- Steam room
- Cycling
Business & Events
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Services & Facilities
- 24-hour reception
- Express check-in/ -out
- Luggage storage
- Locker room
- Lift
- Safe deposit box
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Grocery shopping service
- 24-hour security
- Smoke detectors
- Fire extinguishers
- No smoking on site
- No pets allowed
Entertainment & Communication
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
- Wi-Fi
Family & Children
- Cots
- Children's buffet
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 9/10 from 2,076 reviews
Booking.com · 9 · 2076 reviews
9Verified guest“The room was tidy, air-conditioned, with a manageable bathroom, a complimentary bottle of wine, and a large balcony.”
9Verified guest“I had a good stay combining business and sightseeing. The room was well-maintained and nicely decorated with a pleasant view, and I slept deeply. There was a safe, multi-channel TV, and a mini-fridge bar. The central location was a plus, and it was just a 10-minute drive from Balta Pipera.”
9Verified guest“Convenient location! You can walk to a nearby mall, and there's a big shopping centre right across the street. The airport is only about half a mile away.”
9Verified guest“Great and unbeatable location, just a 10-minute walk to Promenada Mall. The unit was huge and had a nice view.”
9Verified guest“Breakfast was tasty and excellent with plenty of options. The location was superb. The room was luxurious and neat, and I appreciated the electric kettle, mini-fridge bar, and climate control. The staff were always courteous and polite—the best part of the stay.”
9Verified guest“The staff were friendly and extremely helpful. My room was clean, comfortable, and met all expectations. If you need accommodation near the airport, this is the best choice.”
04 — Location
Getting around Bucharest
The property sits in Bucharest.
Shopping: Promenada Mall is a 10-minute walk away, while a large shopping centre sits right across the street. The open-air Dimitrie Gusti National Village Museum is about a 25-minute walk.
Getting around: The hotel is about 0.5 miles from the airport, making transfers straightforward. A paid airport shuttle is available, and car rental is offered on-site.
Business travel: It's near a business area, and the hotel features a business centre and meeting facilities, making it convenient for work trips.
Cpt.Av.Alex Serbanescu 18-20, Bucharest, Bucharest region , 014292, Romania
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 73 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is until 12:00.
Is parking available at the hotel?
Yes, the hotel offers parking, and there is also an electric vehicle charging station.
Does the hotel allow pets?
No, pets are not allowed at Crystal Palace Hotel.
Is there an airport shuttle?
Yes, the hotel provides a paid airport shuttle service.
What dining options are available on-site?
The hotel has a restaurant, a snack bar, and a bar/lounge area. Guests can also request special diet menus and packed lunches.
Are there fitness and wellness facilities?
Yes, there is a fitness centre, sauna, and steam room.
The bottom line
For travellers prioritising a smooth airport connection, courteous service, and comfortable rooms, Crystal Palace Hotel delivers consistently. The strong guest ratings and attentive staff make it a reliable pick, though the no-pets policy and a facilities rating slightly below its other strengths are worth weighing.
9A solid airport-adjacent choice with standout service, though not ideal for pet owners.
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